Callivium turns your contact-centre traffic into one board your agents and supervisors actually read — wait times, reasons, scores and drop-offs, updated as the queue moves.
Your queue this week, graded by call difficulty.
The numbers a supervisor checks between calls, on a single screen — no report builder, no export.
Three commitments we made before a single screen was drawn. The dial tracks how far each one has shipped.
“Simplify the workflow, give agents room to think, and let the board make the call obvious.”
“Navigation had to disappear so nobody spends a live call hunting for a tab.”
“Real-time first. A number that lands tomorrow is a number nobody acts on.”
Agents said juggling several live calls was the hardest part of the shift.
32 agents interviewedWe sat with agents and supervisors across four support floors, watched real shifts, and built the board around what slowed them down — not around what was easy to chart.
Said live numbers would change the decision they make mid-call.
Agents and supervisorsSupervisors couldn't tell how the floor was doing from the old dashboard.
11 supervisorsConnect your phone system, watch the first calls land on the board within the hour. No card needed for the trial.